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Sterling Performance

Spotlight on UK business and management

By BNET UK Staff

Undercover Boss: What One CEO Has Learned

By BNET UK Staff

July 1st, 2009 @ 7:34 am

Categories: Flexible Working, Jobs, Leadership, Management, Motivation, Small Business, Talent Management, Workplace

Tags: Newsletter, Site, Clugston Insider, Corporate Communications, Supply Chain Management (SCM), Web Site Development, Workforce Management, Marketing, Enterprise Software, Software

  • Recognition. We’ve always had the Chairman’s Awards but this year we created new awards for people on site.  Those getting the awards came with colleagues early in June. The Chairman’s office has never been so full nor felt so exciting and motivating.
  • Mentoring. We are going to have a big problem in a few years. The Baby Boomer generation workforce is coming up for retirement and there haven’t been enough young people coming into the business. Dick Sutton featured in the programme. He does not want to retire next year at 65. We’ve given him a van and he is now going out to a number of sites to start coaching the younger generation.
  • Skills support. The problem of an ageing workforce is not just hitting our company or even just construction. It’s a nationwide issue.  We’re talking to the government about this issue, what support employers need and seeing how we can help. A big issue is that people like Dick don’t want to go into a classroom.  We need to make the training more practical and less paper based.
  • Future stars. We are determined to recruit more young people.  We have always had good links with schools and colleges, but it tends to be ad hoc. We are looking at linking up with other employers to see how we make all this work more efficiently. There are plenty of initiatives around but they are difficult for businesses to use. I want to find a way to offer more opportunities to young people.

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