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Sterling Performance

Spotlight on UK business and management

By BNET UK Staff

Undercover Boss: What One CEO Has Learned

By BNET UK Staff

July 1st, 2009 @ 7:34 am

Categories: Flexible Working, Jobs, Leadership, Management, Motivation, Small Business, Talent Management, Workplace

Tags: Newsletter, Site, Clugston Insider, Corporate Communications, Supply Chain Management (SCM), Web Site Development, Workforce Management, Marketing, Enterprise Software, Software

  • Newsletters. We’ve introduced a regular single page news sheet – with details on new contracts and confirmation when we have been shortlisted for major opportunities or frameworks — that is emailed to everyone with access to a computer and hard copies are sent out to all sites. People on site are really interested in where new work is coming from and how we are doing. We have replaced our corporate, glossy newsletter with the Clugston Insider — a six-week round up of internal news.  We are aiming to include contributions from across the business to make sure it does not become just a one-way management vehicle. Clugston Insider is sent out in hard copy format to all site-based workers, as an attachment to their wage slips and is emailed to office based staff.
  • Home-based communications. Many site-based operatives do not have access to company computers during shifts but do log on to the Clugston website outside work.  So we are currently looking at introducing an Intranet system by redesigning the opening pages of the website with a bulletin board and creating an employees-only area.
  • Notice-boards. I saw everyone walk past these without a glance — they are not working.  We are looking at making notices more pictorial and more interesting — and of course, updated more regularly.

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