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Sterling Performance

Spotlight on UK business and management

By BNET UK Staff

Undercover Boss: What One CEO Has Learned

By BNET UK Staff

July 1st, 2009 @ 7:34 am

Categories: Flexible Working, Jobs, Leadership, Management, Motivation, Small Business, Talent Management, Workplace

Tags: Newsletter, Site, Clugston Insider, Corporate Communications, Supply Chain Management (SCM), Web Site Development, Workforce Management, Marketing, Enterprise Software, Software

  • Employee survey. The programme showed all our carefully thought through communications had little impact for people working on site.  Few can access emails.  Our glossy newsletter is nothing like what they are used to reading — tabloid newspapers. We carried out an employee survey to ask how we should be communicating.  But we did it less by questionnaires this time, we talked in groups and asked for views in lots of different ways.
  • Talking to people. Our managers are explaining our decisions more - and even when there isn’t much to say.  It’s not perfect — some people are never going to be natural communicators, especially in the construction industry — but I feel everyone is making a real effort. Managers meet direct with teams two levels below, skipping the normal manager in between. We’re inviting groups of people to the boardroom for informal lunches with directors with no agenda.  This informality really helps people to open up.
  • Supply chain. Not all our supply chain had the same attitudes and values as our own team.  Our sub-contractors can move from one sub-contract job to another every week or two, each with different processes. We are setting up discussion meetings every few months with key suppliers so we can all have the same common positive attitudes and cultures.

    • Communicating

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