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Why Busy People Can be Bad for Business

November 12th, 2008 @ 10:37 am

Categories: Leadership, Management, Strategy, Workplace

Tags: Diary, Organization, Strategy, Management, Stuart Cross

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There is a Japanese saying that translates as “you can’t chase two hares”. If a hunting dog chases after a hare it has a 10 per cent chance of catching it. But if the dog hedges its bets and tries to chase two at once, its success rate is reduced to nil. The dog quickly learns that 10 per cent is the way to go.

Yet executives and managers continue to find it difficult to chase one hare and can become obsessed with the amount of work they have and the length of their “to do” lists. “Are you busy?” is a typical opening question at the coffee machine.

The problem is that effectiveness is not related to ‘busyness’ in any way. In fact busy people can be detrimental to an organisation. By trying to achieve many things simultaneously they run the big risk of achieving precisely nothing and, in the process, create needless work for others.

The pressure for you to be busy rather than effective comes from three main sources:

  • Organisational requirements. At work your time does not always belong to you. As long as the organisation pursues a busy, two-hare approach to work you are likely to be caught up in it to some extent.
  • Peer pressure. If others in an organisation are rewarded, even informally, for their ability to work long hours it is easy to be seduced into following a similar route to the top.
  • Your own work ethic. Many of us carry around a strong work ethic and gain satisfaction from how having many things to do.

So what can you do? Here are five practical actions you can take to help you focus on one hare rather:

  1. Know your Number 1 priority. If you achieved nothing else in the next 12 months, what single achievement would most contribute to the success of your organisation?
  2. Plan for success. Break down the priority into bite-sized chunks or milestones so that you can track and celebrate your achievements as you go.
  3. Critically review your diary. Review your diary regularly to ensure that enough time is spent on the things that matter, and not just on stuff that you have difficulty recalling even one day later.
  4. Block out chunks of time for your priority. Find a day or half a day a week to work solely on your top objective. As Peter Drucker wrote, “Even one quarter of the working day, if consolidated in large time units, is usually enough to get the important things done. But even three-quarters of the working day are useless if it is only available as 15 minutes here or half an hour there.”
  5. Don’t expect perfection. You can’t control everything. But, for many of us, there is a great deal we can do by re-focusing our time on the few things that matter, rather than being busy on the many things that don’t.

What other things can you do to increase your chances of catching just one hare?

 (Photo: Koka Sexton, CC2.0)

Stuart Cross is a founder of Morgan Cross Consulting.
 
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  •  
    1

    monger@...

    11/13/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    And people doing things they are not the most effective at is not smart either. I think the key words to remember are ' management', planning' and 'delegation'?

    Chasing two hares at once would benefit from that concept.

  •  
    2

    byankey

    11/13/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    I do agree with this topic, but wish it would address current times. With job cuts happening across the nation, each employeed person is left with the task of doing MORE to keep a business running. In a perfect work enviroment, there would be enough time for meetings during regular hours and projects would be completed.

  •  
    3

    BronsonM

    11/13/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    Busy people may end up not finding time to think and review their processes. This may result in no improvement in the way things are done, thus sticking to outdated methods.

    "You can't expect change, if you do things the same way.."

    Therefore to be effficient, one needs time to thing and streamline activities. It therefore important to find time to relax at work.

  •  
    4

    BNETSherri

    11/14/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    Busy but not fruitful? This is the ABC's of ensuring you know what your priorities are and that they get done.

    A critical step of being a successful busy person is starting the day with a chunk of time set aside first things first, for planning. Seems like a waste of time, talking and writing about what has to get done, to a " do it" person, but this precious chunk of planning time will keep you focused and on goal all day. Check this list throughout the day to make sure you haven't wandered off and are working on the tasks marked your priority. A simple system of knowing your ABC's before you try to read, really does work!

  •  
    5

    jentimus

    11/14/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    Agreed - I priority list is the way to go.

    I also use Steven Covey's method of comparing how important a new task vs the tasks already on the list on a scale of 1-10 (I know that was proposed for acheiving synchronicity, but it works for prioritzing, too).

    This helps me avoid the reaction of 'I'll do this now - it will just take a minute' to those lower-prioirty tasks that can fritter away the day.

  •  
    6

    jenyj89

    11/14/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    That's a lovely idea but unfortunately in today's world it doesn't always work that way...we have less people doing the same amount of work that had previously been done by more people in the same amount of time! Thus we must multi-task.
    I must now run two programs at the same time, whereas I used to only run one, but I still work the same 8-hour day! Email helps, scanning and faxing helps! But I find that I will be reviewing a plan, then stop to answer an email, while I talk on the phone, then move on to finish something else, then get back to the plan and so on throughout my day. Do I accomplish everything in my day....not always...but I make headway!! I'm considered one of the experts in my field in my small area and I'm happy with that. I'm asked to sit on Working Groups concerning my areas of expertise, in addition to managing to do my job...let's talk multi-tasking there!!
    I think in today's world the idea of doing aways with multi-tasking is great but a pipe-dream for us "little people" down in the trenches.

  •  
    7

    gviebranz

    11/14/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    Steven Covey has an analogous description of this phenomenon that he describes as "being in the thick of thin things". Giving attention to priorities, in my mind, is an issue of personal control. Don't expect that your workplace can provide it. We have to derive it from those areas of our work where we can affect our use of time. Is it easy - no! Can it be done - yes - with commitment to the practice and repeated effort.

  •  
    8

    Coach-Lee-428

    11/15/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    One of my colleagues stated: People confuse motion with progress and activity with results. Busy people. This is why have pre-determined results, knowing where you want to go with measurable outcomes is so important. Additionally, building strong habits (attitudes of actions) is so critical. Leanne Hoagland Smith

  •  
    9

    Tim Noyce

    11/17/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    The issue here is not how many things you do in a day, but where you focus you attention. I use the Getting Things Done (GTD) method to boil all of my current projects and priorities down to clear concrete actions. I can then choose which action to fully focus my attention on, based on how much the resources and opportunities available.

    I used to use Covey, but I found that thin things will thicken up into showstoppers over time and that spending time pondering the priorities became a job in and of itself.

  •  
    10

    cclark3

    11/17/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    As One "in the trenches" I've worked for execs who prioritize, then multi-task, combining both systems. Overall they have the 'luxury' of closing a door to accomplish this.
    I, on the other hand, am expected to multi-task from the get-go until day is done. And without a quiet 30 min at the beginning, I do find myself rushing with limited sense of direction. There are days when lunchtime must suffice as the opportunity to prioritize the remainder of the day.
    I agree with other responses in that the last half decade has seen companies operating on the cheap by incorporating two or three 'positions' into one, which limits effectiveness across the board.

  •  
    11

    nthompson77@...

    11/18/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    NThompson77
    This article highlights a very important fact that is often overlooked by the boss; busy does not equate to eficient.

  •  
    12

    abourne4

    12/05/08 | Report as spam

    RE: Why Busy People Can be Bad for Business

    The entire notion of multitasking is baloney. No one is built with dual processors; they simply shift back and forth between different tasks, which is quite different that processing two things at the same time. I do agree that today's lean workplaces are placing added burdens on employees. The best things for any worker at any level to do is consistently meet with their supervisor to reset priorities and then focus larger chunks of time on each of those. Another help: block out "you" time on Outlook or whatever calendaring application your company uses so electronic meeting invitations don't book you back to back. Additionally, if you're a supervisor, block out "open" times during the week, daily if necessary, for your employees and publish them so both of you make better use of your time.

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